Refund Policy

Last updated: August 24, 2026

This Refund Policy explains how refunds work for Phrasy subscriptions and purchases.

Phrasy subscriptions are sold through Google Play. Because Google processes the payment, refunds are handled according to Google Play's refund policy. We're happy to help you through the process.

1. Purchases through Google Play

All paid subscriptions are purchased and billed through Google Play Billing. Google is the merchant of record for these transactions, so refund requests are subject to the Google Play refund policy.

2. How to request a refund

You can request a refund for a Google Play purchase in two ways:

Through Google Play: open the Google Play Store → Menu → Payments & subscriptions → Budget & history → find the transaction → request a refund.
Through us: email support.phrasy@gmail.com with your account email and the date of purchase, and we'll help you resolve it.

3. Eligibility

Google Play typically allows a refund request within 48 hours of a purchase automatically, and considers requests after that on a case-by-case basis. We will support reasonable refund requests, for example where you were charged in error or a technical problem prevented you from using a premium feature.

4. Canceling a subscription

Canceling a subscription stops future renewals but does not by itself issue a refund for the current billing period. After you cancel, you keep access to premium features until the end of the period you already paid for. You can cancel anytime in Google Play → Payments & subscriptions → Subscriptions.

5. Free features

Phrasy's core experience — the daily episode, quizzes, streaks, and limited AI feedback — is free. There is no charge and therefore no refund for these features.

6. Contact us

Need help with a refund or billing question? Email support.phrasy@gmail.com and we'll get back to you.